01
Court availability only appears at step 4 of 6.
Three minutes invested to discover the court is taken.
CASETenup · Sport tech · Court booking
Where the booking flow loses players
23 usability violations ranked so v2 shipped without its 6 critical ones.
- Role
- UX audit before a redesign
- Team
- Tenup design team
- Scope
- Full court-booking flow, 5 critical screens
- Duration
- 3 weeks
- What I did
- Heuristic audit (Nielsen, ISO 9241), severity scoring, recommendations, design team briefing.
- violations
- 23
- critical
- 6
A major redesign was coming. Without an audit, the booking flow’s frictions would be copied into v2.
What the field told us.
02
No warning on overlapping bookings before payment.
The error only appears after paying, with a generic message.
Outcome
The team launched v2 knowing its 6 critical violations and their fixes, instead of finding them in drop-off numbers.